Teladoc Cookie Policy

Effective: June 15, 2018

Introduction

Teladoc, Inc. on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to Best Doctors, Inc., HealthiestYou, Inc., Teladoc Physicians, P.A., and Teladoc Behavioral Health, P.A. (collectively referred to as "Teladoc", "we", "us", or "our"), owns and operates the websites located at www.teladoc.com, www.bestdoctors.com, www.askbestdoctors.com, members.bestdoctors.com, www.healthiestyou.com and various mobile applications (collectively, the "Site" or "Sites"). Through these Sites we operate various online services that enable eligible individuals ("Members") to receive various types of health care information and telehealth services ("Services"). This cookie Policy provides you with clear and comprehensive information about the cookies Teladoc uses across all its Sites and the purposes for using them.

For further information about this policy, please contact privacy@teladoc.com.

What is a cookie?

A cookie is a text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or keeps your sessions open so you don't have to login again.

There are some important concepts related to cookies that you should be aware of:

First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. First-party cookies are those set by a Web site that is being visited by the user at the time (e.g., cookies placed by a Teladoc Site).

Third-party cookies are cookies that are set by a domain other than that of the Web site being visited by the user. If a user visits a Web site and another entity sets a cookie through that Web site, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the Web site that created that particular cookie.

Session cookies: these cookies allow Web site operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What Cookies Teladoc Uses and Why

Teladoc issues cookies as soon as you visit one of our Sites. Teladoc uses Performance and Functionality cookies.

Performance cookies collect information about how you use our Sites, e.g. which pages you visit and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our Sites work, to understand what interests our users and measure how effective our content is.

We use performance cookies for:

Web analytics: Provide anonymous statistics on how our Web site is use

Error management: Help us improve the Web site by measuring any errors that occur.

Some of our performance cookies are managed for us by third parties. However, we don't allow the third party to use the cookies for any purpose other than those listed above.

We use Google Analytics to assist with web analytics. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.

For more information about Google analytic cookies, please see Google's help pages and privacy policy:

Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt out of Google Analytics, you can download and install the add-on for your web browser here.

Functionality cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device. They allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Consent for Cookies

If you continue to use our website and/ or use our Services and do not reject the cookies, we understand you consent to the use of the cookies outlined in this Cookie Policy and for the purposes stated herein.

Withdrawing Consent

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings. For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/Default.aspx?page=2.

Deleting and Blocking Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Changing Cookie Settings

You can manage cookies through your web browser. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

On the following link you can find information about which cookies have been installed, allow installing them or blocking as well as removing from your device: http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html or www.aboutcookies.org.

Specific Cookies Used by Teladoc Sites

On the Teladoc Sites, the following cookies may be used:

www.bestdoctors.com; www.askbestdoctors.com; members.bestdoctors.com

Preregistration/Public Site

At Registration

Post Registration

Owner

Description

Category

Strictly Necessary

visitor_id254672

Pardot

This visitor_id cookie includes the name "visitor_id" plus the unique identifier for your account which is derived from the tracking code placed on the Site. The value stored is the unique ID for the visitor.

Tracking

Y

_ga

_ga

_ga

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Performance

N

_gid

_gid

_gid

Google

Stores sand updates a unique value for each age visited.

Performance

N

_gat

_gat

Google

Counts user visits and traffic sources to measure and improve the site performance

Performance

N

_gat_UA-37574184-1

Google

Performance

N

liveagent_oref

liveagent_oref

Salesforce

Webchat functionality

Functionality

N

liveagent_sid

liveagent_sid

Salesforce

Webchat functionality

Functionality

N

liveagent_vc

liveagent_vc

Salesforce

Webchat functionality

Functionality

N

liveagent_ptid

liveagent_ptid

Salesforce

Webchat functionality

Functionality

N

lang

lang

Language and Locale associated with the member

N

cntry

cntry

Country that the member should be taken to for their service

N

fbLocale

fbLocale

Fall back locale in case the member's country or language cannot be determined

N

sfdc-stream

sfdc-stream

sfdc-stream

N

__distillery

Wistia

Supports video functionality

Functionality

N

muxData

Wistia

Supports video functionality

Functionality

N

oinfo

Salesforce

N

autocomplete

Salesforce

N

sid

Salesforce

Used by Salesforce to store the sessions ID

N

sid_Client

Salesforce

Used by Salesforce to store the sessions ID

N

clientSrc

Salesforce

Holds the source IP address

N

inst

Salesforce

N

oid

Salesforce

N

www.teladoc.com

Public Site

In Registration

Post Registration

Owner

Description

Category

Duration

Strictly Necessary

_pk_ses.1.f456

_pk_ses.1.f456

Matomo (Piwik)

responsible for keeping the session active for 30 minutes after last tracked action

Tracking

30 Minutes

N

_cfduid

_cfduid

CloudFlare

used to identify individual clients behind a shared IP address and apply security settings on a per-client basis

Performance

N

_gat

_gat

Google

count user visits and traffic sources so that we can measure and improve the site performance

Tracking

10 minutes

N

_mkto_trk

_mkto_trk

Marketo

links visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.

Performance

2 years

N

_ga

_ga

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Performance

2 years

N

_pk_id.1.f456

_pk_id.1.f456

Matomo (Piwik)

used to help track visitor behaviour and measure site performance.

Performance

1 year

N

_gid

_gid

Google Analytics

store and update a unique value for each page visited.

Performance

1 Day

N

stg_returning_visitor

stg_returning_visitor

Matomo (Piwik)

First party cookie; default setting; used to identify a returning visitor

Tracking

Permanent

N

d-a8e6

Terminus

Ties together multiple page visits in a session and over several days

Targeting

1 Month

N

_hjIncludedInSample

Hot Jar

let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

Performance

Session

N

stg_last_interaction

stg_last_interaction

Matomo (Piwik)

used to identify last visitor interaction

Tracking

Permanent

N

stg_traffic_source_priority

Matomo (Piwik)

used to record users

Tracking

30 Minutes

N

s-9da4

Terminus

ties together multiple page visits in a session and over several days

Targeting

1 Day

N

_member_session

_member_session

Teladoc

Functionality

Y

BNES__member_session

BNES__member_session

Teladoc

Functionality

Y

stg_externalReferrer

stg_externalReferrer

Matomo (Piwik)

Tracking

stg_traffic_source_priority

stg_traffic_source_priority

Matomo (Piwik)

Tracking

stg_utm_campaign

stg_utm_campaign

Matomo (Piwik)

Tracking

BNES_auth_token

Teladoc

Functionality

Y

auth_token

Teladoc

Functionality

Y

www.healthiestyou.com

Public site

Owner

Description

Category

_qca

_ar_v4

Google

Ads Cookie

Tracking

_gid

Google

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

Performance

_gat

Google

These cookies allow us to count user visits and traffic sources so that we can measure and improve the site performance using Google Analytic services.

Performance

_ga

Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Performance

Third Party Websites and Their Cookies

If you go (via our websites) to our pages on (external) third party social media websites, like facebook, twitter, youtube, or linkedin, cookies are used by those websites and your data is controlled by those websites, not Teladoc. Therefore Teladoc is not responsible for the cookies placed by such websites. Please read carefully the privacy policies of those social media websites before accessing those pages:

The sites ONLINE ENCYCLOPEDIA, SYMPTOM CHECKER, and HEALTH CALCULATOR are external links and property of Ebix Inc.10 10th Street NE, Ste. 500, Atlanta, Georgia 30309. Ebix has its own Privacy policy here: https://www.ebix.com/privacy

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